FAQ
WHOLESALE ACCOUNT INFO
How can I get a Wholesale account?
Wholesale prices are available to businesses and brand owners.
To qualify for wholesale pricing, you must be in one of the industries listed below:
– Brand or Business Owner
– Merchandise
– Printing
– Embroidery
– Uniform
– Promotional
How do I register for a Wholesale account?
1) Click "WHOLESALE" in the top right corner.
2) Select the "CREATE ACCOUNT" tab.
3) Complete the application form.
An account manager will review your application within 48 hours to confirm your registration.
Is there a required amount that I need to spend to be eligible for a wholesale account?
The average spend that you should anticipate to retain your wholesale account is $250 per month.
Can I share my Wholesale account with others?
Wholesale accounts are for registered businesses only and are not to be shared with others. Anyone who is found to be sharing their login with non-approved businesses will have their Wholesale benefits revoked.
PRICING
Do you offer wholesale pricing?
Yes, wholesale prices are available to businesses and brand owners.
Follow the link below to apply for a wholesale account.
https://basicobranco.com/pages/wholesale
To qualify for wholesale pricing, you must be in one of the industries listed below:
– Brand or Business Owner
– Merchandise
– Printing
– Embroidery
– Uniform
– Promotional
Do you offer bulk pricing for larger orders?
All approved Wholesale members will receive discounted wholesale pricing for all orders.
Orders placed through our White Labeling service may be eligible for further price reductions depending on the volume of your order and the details that your products require.
What happens if I am not approved for a Wholesale account?
Non-approved Wholesale account members will always have access to our products at a retail level. An account is not required for retail purchases.
Can I qualify for lower wholesale prices?
Wholesale pricing is based on a total annual spend.
If you are eligible, you will be contacted by your account manager and your pricing will be adjusted accordingly.
To find out your current status and required spend to reach the next price tier please contact your account manager.
INVENTORY
Where can I see stock levels for each product?
Stock levels and inventory are displayed live on our website.
You can view stock levels on our bulk order grid which is displayed at the bottom of each product page.
Is inventory held for me if the order is in my cart?
No, stock is only secured for you once your order has been submitted.
To secure your stock, you must complete your order through checkout.
PLACING ORDERS
Is there a minimum order quantity?
We have no minimum order requirements. You can order whatever quantity you need.
How do I order samples?
Samples are to be purchased the same way as all normal orders.
For retail members, samples will be charged at full retail price.
For wholesale members, samples will be charged at wholesale pricing.
Can I change or cancel my order once it's been placed?
Dues to our rapid timeline for processing your orders, once an order has been placed, we can not guarantee that the order can be modified or canceled.
For wholesale members, if there is an issue with the order that you've placed, contact your account manager right away to see if we can accommodate your request.
If we are unable to cancel the order in time it can be returned. Please see our Returns page for more details.
If the adjustments to your order can not be made in time, you can return any unwanted product and place a separate order for the additional products. Please note that a second delivery charge will be applicable for this new order.
What is your return policy for wholesale orders?
All information for returns can be found on our Returns Page.
SHIPPING
How do I track my order?
Tracking information will be emailed to you along with your invoice once your order has been dispatched.
You can also find the link for your tracking on our website.
1. Click MY ACCOUNT on the top right hand corner of our website.
2. Select the order under ORDER HISTORY
3. Tracking link will be available next to your order number.
Can I combine shipping costs for separate orders?
We are not able to combine separate orders into one shipment. All orders through our website are processed individually and will have their own individual tracking number.
Do you ship internationally?
Yes, we ship worldwide from our facilities in Portugal.
Please note that all countries will have their own importing fees when purchasing our products. It is important to familiarize yourself with duties and taxes when importing your products from Portugal.
SUSTAINABILITY
Where are your products made?
We ethically and sustainably produce all of our garments in Portugal.
What material are you products made from?
All of our products are made from 100% Organic Cotton.
Our Shirts are made from a 210 GSM Double Faced Jersey.
Our Hoodies, Sweaters, and Pants are made from a 420 GSM Diagonal Knit French Terry.
Why do you use Organic Cotton for all your products?
We use Organic Cotton for all of our products because Sustainability is a top priority for us.
Organic Cotton is currently the best material on the market for us to achieve sustainable wholesale production in a cost effective way for our community.
Why is organic cotton better than regular cotton?
Compared to conventional cotton, our Organic Cotton significantly reduces the amount of water that we consumer for our production and emits less CO2 emissions.
We also refrain from using GMO's, Synthetic Fertilizers or Pesticides when growing our organic cotton. This helps to reduce soil erosion and promote better biodiversity. All of which contributes to a healthier ecosystem and planet.
Are you Oeko-Tex certified?
Yes, we adhere to Oeko-Tex certifications for the milling and dyeing of our materials.
This ensures that every component of our products have been rigorously tested against harmful substances.