F.A.Q.

Básico Branco is a factory-direct apparel brand based in Portugal. We make white-labelled, made-to-order merch — tee shirts, shirts and polos, hoodies, sweatshirts and sweatpants — for established brands and businesses putting their name on product, with pricing shown to everyone and no account required to see it.

All Básico Branco garments are made in Portugal, in our own factory. Dyeing, decoration, labelling and finishing all happen under one roof, so nothing passes through another company before it reaches you.

We make tee shirts, hoodies, sweatshirts, sweatpants, polos, baseball jerseys and button-ups - 25+ styles in total, each available in 30+ colours, all produced to order. Visit our collections to browse the current range and available colourways.

Our core range is made from 100% organic cotton, Oeko-Tex certified for dyeing. Tee shirts use a 180 GSM jersey, shirts and polos use a 210 GSM double-faced jersey, and sweats use a 320 GSM fleece terry. Full material specifications are listed on each product page.

A size guide is available on each product page. Because our fits run oversized and sizing varies between styles, we recommend checking the measurements on the guide rather than relying on standard sizing labels. If you're still unsure, ordering a sample is always an option.

The Básico Studio is our design tool, and it's where every made-to-order piece starts. Pick a garment, upload your artwork, choose your decoration, and preview it on the actual product. Your price updates as you build, and you check out when it looks right — no account needed at any stage.

Your price updates live as you build your order, and volume breaks are applied automatically as your quantity climbs. There's no account or approval step between you and the price - it's shown to everyone.

Orders start at 50 units per style and colour.

Nothing is made until you order it, so there's no existing stock to draw from — 50 units per style and colour is the smallest run our factory line can produce efficiently. That's considerably lower than most made-to-order production. We are the factory, so we set the minimum rather than working around someone else's.

Everything from the garment to the finished, packed product. We produce the blank, apply your decoration and labelling, and pack and fulfil the order. It arrives ready to sell, with no other companies involved at any stage.

Once your order is confirmed it goes onto our own factory line in Portugal and ships six weeks later. Because dyeing, decoration, labelling and finishing all happen under one roof, there's nothing waiting in another company's queue along the way.

The Básico Studio gives you access to our full range — 25+ styles across tees, shirts and polos, hoodies, sweatshirts and sweatpants, each available in 30+ colours. Because nothing is held as stock, every style is available in every colour, every time.

Every piece made through the Básico Studio can be decorated with screen printing, puff printing, embroidery, DTG or DTF. Screen printing suits bold, high-volume artwork; puff printing adds a raised, textured finish; embroidery gives durability and depth on logos and simpler shapes; and DTG and DTF handle detailed or multi-colour designs. We also apply labelling, so your branding runs through the whole garment. Suggested methods are listed on each product page.

We dye in-house, which means we're not limited to a stock colour card. Our standard range covers 30+ colours, and custom colour matching is possible on larger runs - your account manager can confirm what's achievable for your order.

It depends on the decoration method. Screen printing, puff printing and embroidery need vector artwork — AI, SVG or EPS. DTG and DTF also accept high-resolution PNG alongside those formats. You upload your artwork directly in the Básico Studio, where you'll also set the size and placement.

Yes — everything made through the Básico Studio is white-labelled by default, produced without any Básico Branco branding so it's ready to sell under your own. It's built into how every order works, from a minimum of 50 units per style and colour.

No. Factory pricing is shown to everyone, with no account, application or approval required to see it or place an order — whether it's your first order or your fiftieth.

Anyone. There's no tier to qualify for and no application to submit - the price you see is the price everyone sees, whether you're placing your first order or your fiftieth.

Pricing is factory-direct, which means it reflects one markup rather than the four or five added by a typical supply chain. Volume breaks are applied automatically as your quantity climbs, and your price is visible in the Básico Studio as you build your order.

For made-to-order production through the Básico Studio, orders start at 50 units per style and colour. Undecorated blank orders from existing stock have no minimum.

Not to shop or to see pricing. A free account makes reordering easier and gives you access to your order history, and larger or ongoing orders are assigned a dedicated account manager for direct support.

It depends on the type of order. Undecorated blank orders have no minimum - order any quantity you need. Made-to-order and white-labelled production through the Básico Studio starts at 50 units per style and colour.

Samples are ordered the same way as any regular order. We don't produce decorated samples - sampling is for blanks only, so you can check the fabric, fit and colour before committing to a full run. A sample and swatch book is also available if you'd like to see the full colour range in person.

No. Adding items to your cart doesn't reserve stock — inventory is only secured once your order is fully submitted through checkout, so we recommend completing your purchase promptly.

Decorated orders can't be changed or cancelled once placed. Production begins immediately and each piece is made specifically for your brand, so the order is committed at checkout. For blank orders, reach out as soon as possible - the sooner we hear from you, the more likely we can help.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Please make sure your billing address matches the one on your payment method.

Blank orders from existing stock dispatch within 1 - 3 business days. Made-to-order production ships six weeks after your order is confirmed. Once dispatched, international orders typically arrive 3 - 5 business days later, though customs processing in your destination country can occasionally add extra time.

Yes - we ship worldwide from our factory in Portugal, including to all EU member states, the UK, USA, Canada, and a wide range of other countries.

Import regulations vary by country, so it's worth checking the applicable duties and taxes before you order. The European Commission's My Trade Assistant gives official rates — select Portugal as the country of origin and your own country as the destination.

Our garments generally fall under HS headings 6109 (tee shirts), 6105 and 6106 (shirts and polos), 6110 (sweatshirts and hoodies), and 6103 and 6104 (pants and shorts). Your customs broker can confirm the exact classification for your order.

Básico Branco isn't responsible for any customs fees, import duties, or taxes charged on delivery.

Tracking information is emailed to you along with your invoice once your order ships. If you have an account, you can also find it by clicking 'My Account,' selecting the relevant order under 'Order History,' and opening the tracking link next to your order number.

No - each order placed through our website is processed and shipped individually, with its own tracking number, so separate orders can't be combined into a single shipment.

Once your order leaves our factory, carrier delays can occasionally happen for reasons outside our control. If it hasn't arrived within the estimated window, the carrier will have the most up-to-date information using your tracking number.

No. Anything designed and produced through the Básico Studio is made specifically for your brand, so all sales on decorated merchandise are final.

Blank products can be exchanged within 30 days of purchase. We don't offer refunds, and a 20% restocking fee applies. Items must be unused, unworn, and in their original condition, with proof of purchase.

Returned items must be unused, unworn, and in the same condition they arrived in. Our warehouse team inspects every return before an exchange or store credit is approved.

Return shipping costs are the customer's responsibility.

If you have an account manager, contact them directly. Otherwise reach our team at hello@basicobranco.com. Full details are available on our return policy page.

Yes. We hold Oeko-Tex certification for the milling and dyeing of our materials, meaning every component has been tested against harmful substances to ensure the garments are safe for both the wearer and the environment.

Our core range is made from 100% organic cotton, grown without synthetic pesticides or fertilizers. Material composition is listed on every product page.

Our approach extends across the whole supply chain. We follow low-waste production standards that optimise material usage and minimise fabric off-cuts, build garments for durability so they last, and follow ethical sourcing practices that ensure fair treatment of workers at every stage.

It helps. Because one factory in Portugal handles the entire process from dyeing to shipping, there's no fabric or partially finished goods travelling between separate facilities the way there would be when production is split across multiple companies.

No - production only begins once an order is placed, so nothing is made speculatively or left unsold on a shelf. That's also part of what keeps material waste down.

No account is required to shop, and none is required to see pricing either — factory pricing is shown to everyone. An account is only useful for tracking your order history and reordering more easily.

Click 'My Account' in the top right corner of any page and select 'Create Account' to sign up. It only takes a minute, and it's optional — you can shop and see factory pricing without one as well.

Use the 'Forgot password' link on the login page, and we'll email you a link to reset it.

Click 'My Account' in the top right corner of any page to view your order history, track shipments, and manage your account details.

Our site supports a wide range of currencies, including EUR, GBP, USD, and CAD, among others across Europe and beyond. You can select your preferred currency using the country/region selector at the bottom of any page.

You can reach us by email at hello@basicobranco.com, through our contact form, or on Instagram @basicobranco. We're also active on TikTok, Facebook, and YouTube for updates and product launches.

Larger and recurring orders are assigned a dedicated account manager, who becomes your first point of contact for pricing, custom production questions, and order changes. If you haven't been assigned one yet, reach the general team at hello@basicobranco.com.

Yes - we're active on Instagram, TikTok, Facebook, and YouTube @basicobranco, and it's a good way to keep up with new styles and launches as well as get in touch.

50 units per style and colour, ordered through the Básico Studio.

Yes. Made-to-order samples are available undecorated in a single size and colour, so you can check the fabric, fit and quality before committing to a full run. A swatch book is also available if you'd like to see the colour range in person.

No. Production begins immediately and each piece is made specifically for your brand, so the order is committed at checkout.

No. Made-to-order production is made specifically for your brand, so all sales are final.

No. Blank products from available stock can be ordered at any quantity.

Reach out as soon as possible — the sooner we hear from you, the more likely we can help.

Blank products can be exchanged within 30 days of purchase. We don't offer refunds, and a 20% restocking fee applies. Items must be unused, unworn, and in their original condition, with proof of purchase.